Unified CM SQL Injection Flaw Let Attackers Execute SQL Queries

Cisco released fixes for Unified Communications Manager (CM) and Unified Communications Manager Session Management Edition to address high-severity SQL injection vulnerability.

“An attacker could exploit this vulnerability by authenticating to the application as a low-privileged user and sending crafted SQL queries to an affected system”, Cisco reports.

“A successful exploit could allow the attacker to read or modify any data on the underlying database or elevate their privileges”.

Cisco Unified CM and Unified CM SME, which are intended as enterprise call and session management systems, guarantee the compatibility of apps like Webex, Jabber, and more while upholding availability and security.


The vulnerability is tracked as CVE-2023-20010 (CVSS score of 8.1). It arises because user input in the web-based management interface of the platforms is not properly validated.

The flaw enables a remote, authenticated attacker to attack a system that is vulnerable to a SQL injection attack.

Vulnerable Products

  • Unified CM
  • Unified CM SME

Products Verified As Not Vulnerable

  • Emergency Responder
  • Finesse
  • Hosted Collaboration Mediation Fulfillment (HCM-F)
  • Packaged Contact Center Enterprise (Packaged CCE)
  • Prime Collaboration Deployment
  • Prime License Manager (PLM)
  • SocialMiner
  • Unified Communications Manager IM & Presence Service (Unified CM IM&P)
  • Unified Contact Center Domain Manager (Unified CCDM)
  • Unified Contact Center Express (Unified CCX)
  • Unified Contact Center Management Portal (Unified CCMP)
  • Unified Intelligence Center
  • Unity Connection

Cisco mentions that there are no workarounds for this vulnerability.

Software Patches

The security flaw impacts Cisco Unified CM and Unified CM SME versions 11.5(1), 12.5(1), and 14, and was fixed in version 12.5(1)SU7 of the applications. A patch will also be included in version 14SU3, which is expected in March 2023.

Hence, customers are encouraged to update to a relevant fixed software release.

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Source: gbhackers.com